Privacy Policy

Privacy Policy

Last Updated: September 9, 2026

At Ekaya, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using the Ekaya website, application, and related services ("Service").

1. Information We Collect

We may collect information you provide directly to us when you use Ekaya.

Account Information

When you create an account, we may collect information such as:

• Name

• Email address

• Phone number

• Password or authentication information

• Profile information

Booking Information

When you make an event booking, we may collect:

• Event and booking details

• Number of attendees

• Contact information

• Payment-related information

• Booking history

Information You Provide

You may also provide information when you:

• Contact customer support

• Submit reviews or feedback

• Participate in promotions or events

• Communicate with event organizers through Ekaya

2. Information Collected Automatically

When you access or use Ekaya, certain information may be collected automatically.

This may include:

• IP address

• Browser and device information

• Operating system

• Pages or features you access

• Date and time of your activity

• General usage and interaction information

We may use cookies and similar technologies to help operate and improve the Service.

3. How We Use Your Information

We may use your information to:

• Create and manage your account

• Process event bookings

• Process or facilitate payments

• Send booking confirmations and important notifications

• Provide customer support

• Improve Ekaya and its features

• Personalize your experience

• Detect and prevent fraud or misuse

• Maintain the security of our systems

• Comply with applicable laws and legal obligations

4. How We Share Your Information

We do not sell your personal information.

We may share information when necessary to provide and operate the Service.

Event Organizers

When you book an event, certain information may be shared with the relevant event organizer where necessary to manage your booking and provide the event.

Service Providers

We may share information with trusted third-party providers that help us operate Ekaya, such as:

• Payment processors

• Hosting and infrastructure providers

• Email and notification services

• Analytics providers

• Customer support services

• Security and fraud-prevention providers

These providers may only use information as necessary to provide their services.

Legal Requirements

We may disclose information when required by law, legal process, or government request, or when necessary to protect the rights, safety, or security of Ekaya, our users, or others.

5. Payments

Payments may be processed through third-party payment providers.

Ekaya may not directly store complete payment card details. Payment information may be handled by the applicable payment provider according to its own privacy policy and security practices.

6. Cookies and Similar Technologies

Ekaya may use cookies and similar technologies to:

• Keep you signed in

• Remember preferences

• Understand how users interact with the Service

• Improve performance and functionality

• Maintain security

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of Ekaya.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service can be guaranteed to be completely secure. You should use appropriate precautions when accessing your account and keep your login credentials confidential.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Maintain your account

• Complete transactions

• Meet legal and regulatory requirements

• Resolve disputes

• Prevent fraud and abuse

• Enforce our agreements

When information is no longer required, we may delete or anonymize it in accordance with applicable requirements.

9. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request a copy of certain information

You may also update certain account information directly through your Ekaya account.

10. Communications

We may send you service-related communications, including:

• Account notifications

• Booking confirmations

• Event updates

• Security notifications

• Important changes to the Service

Where permitted by law, you may also receive promotional communications. You can unsubscribe from marketing communications using the available unsubscribe option.

11. Children's Privacy

Ekaya is not intended to be used by children in circumstances where applicable law requires parental consent.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can take appropriate action.

12. Third-Party Services

Ekaya may contain links to or integrations with third-party websites and services.

We are not responsible for the privacy practices of third parties. We recommend reviewing the privacy policies of third-party services before providing them with personal information.

13. International Data Transfers

Depending on where you access Ekaya and where our service providers operate, your information may be processed or stored in countries other than your own.

Where required, we will take appropriate measures for such transfers in accordance with applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Last Updated date at the top of this page. Where required by law, we may also provide additional notice.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact information provided on the Ekaya website.

Legal Notice

This Privacy Policy is provided as a general sample and should be reviewed and adapted by a qualified legal professional to ensure it complies with the laws and regulations applicable to Ekaya and its users.